Customer Service
We’re all experts at what good customer service is when we want it. Just ask us. Especially if we are in line somewhere or winding our way through a labyrinth of “just press one” phone systems. But what about how we serve our customers? We all have those, too, and you can bet they have some opinions about us as well. How do you make sure those are the highest and most glowing?
What does this workshop do?
- Define your customers. All of them. There are more than you might think.
- Define what you should do to provide great customer service to them.
- Define what you can do to provide that service. There are differences.
- Identify personal strengths and weaknesses with customer service.
What does this seminar cover?
- “The Mighty Amygdala”: what happens when we ‘snap’.
- How to really define your customers and their needs.
- Balancing those needs with what is realistic, and possible.
- Methods for enhancing your own strong areas in providing service.
- Coping techniques for many common challenge areas.
- Additional methods for challenges specific to attendees.
What makes this workshop different from a hundred others?
- Extraordinary level of enthusiasm and energy
- Honest, fresh approach encourages clear thinking
- Teaching methods for all kinds of learners
- Makes learning fun, even for the skeptics!
Testimonials:
“A class that should be offered to all of the city’s offices.” Tom del S., Engineer
“Informational, well presented, good input from group. Provided confirmation of methods already in use and gave new ideas for days to come.” - Mickey S., Administrative Assistant.
“Presented very well with knowledge and experience of our field. Class customized to need.” Anon.
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